Draft answers. Iris and Slarman to review before launch.
When do I need to order?
The menu goes up on Sunday, and orders close Tuesday at [TIME]. Iris cooks on Wednesday, and your food is ready on Thursday.
Where do you deliver?
We deliver to [DELIVERY AREA] on Thursday, in the time window you pick at checkout. You can also pick up from [PICKUP SPOT].
What’s the difference between an individual meal and a family-style dish?
An individual meal is one portion in its own container, packed to reheat. A family-style dish is the same food in a tray for the table that serves [#].
Do I need an account?
No. You check out as a guest and pay by card through Square. Your receipt comes by email.
How do I reheat it?
Refrigerate everything as soon as it arrives. Reheat until it’s steaming hot all the way through (165°F). Each label has reheat steps and a use-by date.
What about allergies?
Tell us at checkout in “Allergies or requests for Iris.” Our kitchen handles common allergens, so we can’t promise any dish is free of one. See the ordering terms.
Can I change or cancel my order?
Yes, before Tuesday at [TIME]. Reply to your receipt email. After the cutoff, your food is already being made. See refunds.
What if a dish sells out after I’ve paid?
It doesn’t happen often. If it does, we let you know and refund that dish to your card automatically.