Refunds
Last updated [DATE]
Draft in plain language. Have a lawyer review before launch.
The short version
- Cancel before Tuesday at [TIME] for a full refund.
- If a dish sells out after you’ve paid, we refund it automatically.
- Something wrong with your order? Tell us by [DEADLINE] and we’ll make it right.
- After the cutoff, your food has already been bought and cooked, so cancellations can’t be refunded.
Cancellations
Before Tuesday at [TIME]: reply to your receipt email or write to [EMAIL] for a full refund. After the cutoff, we’ve already shopped and started cooking, so we can’t refund a cancellation.
Sold-out dishes
Very occasionally a dish sells out after you’ve paid. If that happens, we’ll let you know and refund that dish automatically.
Problems with your order
If something is missing, wrong or not right, tell us by [DEADLINE] with a photo if you can. We’ll replace it, credit your next order, or refund it, whichever makes sense.
Missed deliveries and pickups
If we can’t deliver because no one is available and there were no instructions, or an order isn’t picked up by [TIME], [MISSED ORDER POLICY].
How refunds work
Refunds go back to the card you paid with, through Square. They usually show up within [#] business days, depending on your bank.
Contact
[EMAIL] · [PHONE]
Also see: Privacy · Ordering terms